Brokerage owners and team leaders, how do you establish trust with agents in your market area?

The number one way to build trust today is through social media. Specifically by recording video daily. The most effective way to build trust is by letting people get to know who you are.

Thanks to video, people can now get a real sense of your personality, your energy, and your overall vibe.

Think about an agent who’s never seen you on video and hasn’t met you in person because everyone’s so busy. All they know is that you're the owner or leader of XYZ Company. You’d be surprised how many agents feel intimidated. Not because you’re intimidating, but because of your title, experience, and success. They might think that they could never talk to you, let alone calling or texting you.

They don’t know you because you haven’t made the effort to show up.

And the way to break down those walls is to consistently show up on social media and post videos daily. Post them to your personal page. Frie...

Okay, guys, do you ask the seller what they want to list the property for?

When you walk into that listing appointment, do you say, “Hey, do you have a price in mind?”

If those words are coming out of your mouth, it’s a mistake, and I’m going to tell you why.

Because when the seller voices that number, I believe they start to solidify around it. They begin to take a position. And if they feel like they’re being backed off of it, they may feel like they’re losing face. So they start defending it even more—especially in front of a significant other, a spouse, husband, wife, whoever.

They feel the need to defend that number.

So what’s the alternative?

Don’t encourage them to state a price.

Sometimes they'll volunteer it anyway, but don’t prompt them.

Instead, try saying this:

“Hey guys, I brought in a lot of data for you. I’m a data person, and I believe that to make a really good decision, you just need really good data. So I bring in all kinds of information that helps with pri...

You are at war with a real estate company or agent in your marketplace. I want you to think—who is that person right now? Who is that company?

If I asked you, “Who’s your number one competitor in your market today?”

Now… what if I told you you’re wrong?

Here’s why: The number one competitor in every market in America isn’t who you think. It’s Zillow.

Why Zillow?

Because Zillow is winning the war, not of market share, but of “mindshare.” And many would argue they’ve already won.

They don’t sell homes. But when people hear the word "real estate," they think of Zillow. That’s mindshare. It’s the first thing that comes to mind.

They’ve spent billions of dollars in ads. They’re everywhere online. So when someone wants to sell a house, they check their Zestimate. When they want to buy, they go to Zillow.

Here’s what happens: someone says, “I want to buy or sell a house,” they end up on Zillow, start browsing, and get prompted: “Want to talk to an agent?”

Then they fill out a form. A...

Hey guys, lots of news around home prices happening right now. New reports are showing a massive imbalance between home buyers and home sellers:

There are roughly 500,000 more home sellers than buyers in the marketplace today.

What that means is there's a lot of pressure for sellers to get their prices right, attract buyers, and offer incentives.

Zillow is predicting prices will decline this year by 1.9%. Redfin is also forecasting a 1% decline. So, we’re starting to see price adjustments already—especially in the major metro markets. 11 of the 50 metros across the country are already seeing price declines.

This is not going to be an easy year for sellers, but you can still sell your home—as long as you're doing the right things and guiding your clients properly.

One thing I like to discuss with my sellers is “search engine pricing.”

What is search engine pricing? It means understanding how buyers search for homes online.

Here's what they don’t do: They don’t sit down and say, “...

If you're a broker, owner, or manager running weekly team or office meetings, here’s one key component you might be missing: the “Genesis Conversation.”

The Genesis Conversation happens when someone talks about a new listing, a new escrow, a pending deal, or a closed sale. When they share that win, ask them:

• "Where did that lead come from?"
• "What was the genesis of that client?"
• "How did you find the buyer or seller?"

When you get everyone in the room sensitized on what’s actually working and creating results, something powerful happens:

Your whole team focuses on what creates results.

Most of the time, you’ll find that 70-80% of the business comes from repeat and referral clients. But you’ll also uncover seasonal patterns or specific lead sources that are currently hot—like open houses, sign calls, online marketing, farming, or targeting absentee owners.

It’s a simple but effective way to direct your team's attention to activities that produce results.

And it's a key trai...

Hey guys, have you ever heard the phrase “a high tide floats all boats?” You probably have.

This concept applies to pricing. In a strong market—like we saw during the COVID years—if you priced a home slightly wrong, it didn’t really matter. The market was so hot that it would cover your mistakes. Even if you were off by 4% or 5%, prices were rising 10%, 15%, even 20% annually.

But that’s not the case today.

Today, we’re in a completely different market. There’s an imbalance: about 500,000 more home sellers than buyers. Prices are flat or even declining in many areas. Zillow and Redfin are both predicting price drops this year—the first in several years.

What’s driving this shift? Interest rates. Once rates come back down and buyers re-enter the market, things will likely shift again. But for now, we're stagnant—or even declining—on price.

So, when you're sitting down with sellers, the pricing conversation becomes crucial. We're no longer in a "high tide" market. In fact, the tide ...

Let’s say you meet a buyer at an open house, online, or at an event, and you think, "Hey, I’ve got a hot lead here." Then they cool off. Ever have that happen?

Here’s the issue: Most buyers are not immediate buyers. About 75% of buyers are in the buying cycle for six to nine months before they actually close. Only around 25% of the people you meet will buy within the next 30 days.

The problem is, most agents don’t have a strong follow-up plan.

Your follow-up process should have at least five touchpoints during the buying cycle—and for many of us, it probably needs more.

Think about your follow-up: How often are you reaching out? And how many different media channels are you using?

Sure, you can just call. Or just text. Or send video texts. Or rely on social media. Or mail letters.

But really, you should be doing all of it.

The one thing I want to emphasize today is the concept of a video drip campaign.

This is a system anyone can implement, yet almost no one is doing it.

Even ...

Hey guys, did you know that there are 32% more listings on the market today than there were a year ago at this same time?

We're still a bit below pre-pandemic levels, but we’ve climbed past 2023 and 2024 numbers. Sellers are coming back to the market.

But here’s the thing—we’ve got a lot more competition, and while pending sales are higher than last year, they’re not absorbing inventory as quickly as they used to. That means market times are going up.

When we're talking to sellers, it's really important to help them understand what’s happening in real time.

One strategy for doing that is called the Buyer Eye Strategy.

What is the Buyer Eye Strategy?

It means when you're sitting with a seller, you say:

“Hey Mr. and Mrs. Seller, I'm going to set you up just like you're a buyer in this market—someone looking for a home just like yours in the same price range. That way, you’ll be able to see when new listings hit the market, when there are price reductions, when homes go pending, an...

When we're talking to our sellers and giving them feedback each week about what's happening in the market, it's really important that we educate them on a few things that often get missed.

One of those is the power of virtual showings.

So what’s a virtual showing? A virtual showing is when someone visits your listing online. They may or may not come see it in person, but that initial view online is still a strong signal. It means your marketing is working—it's attracting people to look at the listing on Zillow, Realtor.com, your own website, or the MLS.

From there, the buyer decides: Is the listing priced right? Does it look like it’s in great condition? Is it staged properly? A number of other factors come into play once they arrive at the listing page—but your job is to get them there.

And when you’re talking to our sellers every week—and this is how you earn price adjustments, by the way—you need to bring up virtual showings.

Right now, price adjustments are on the rise. About ...

When you're sitting with a seller for the first time, I like to have what I call the “Red Flag Conversation.”

I'll say, “Hey Mr. and Mrs. Seller, one of two things is going to happen now that we've listed the property: either we’re going to get showings—or we won’t. That alone gives us valuable insight. If we put your house on the market tomorrow like we're planning, and we get a surge of activity, that tells us something important.

“It means that the backlog of buyers—hundreds of buyers waiting for the next listing—have turned and looked at your property. If they like what they see online—the photos, the condition, the price—they’ll come see it in person. So if we see a surge of interest, a spike in calls and showings, that’s a signal we’ve nailed the price and did our job right.

“But the opposite can happen too. If we don’t get much activity in the first week or two, that’s a red flag. It’s the market telling us we probably missed the mark on pricing.

“There’s also a third scenar...