Hey, brokerage owners and team leaders. I'm sure you've experienced this because I've experienced it a million times:

As a brokerage owner, later as you get a stream of agents coming into your office and they're always asking the same exact question. Like, "Oh, I got to ask you about this." And you're like, I've answered this like ten times this week. Drives you a little crazy, a little bananas.

But you go through and you do it again, and you think about that time suck of answering the same question over and over and over again.

Let me give you a solution for that.

And that is to create your own little mini university, right?

Your mini university just means you're going to create a recorded answer where you answer this frequently asked question, this FAQ question.

And now you push this out to your office and say, "Guys, I'm getting this question a lot. I just want to answer it en masse."

You put it on your Facebook closed group. Maybe if you had a YouTube channel, a private one,...

When I got into the real estate business, and I bet you're like me, when you walked into your real estate office in the beginning, there was a leaderboard. Some people call it a brag board in the office, right?

It had the listings and the sales. You'd write your name down when you took a listing and write your name down when you took a sale.

And we liked it, man. We're ego-driven people. As real estate agents, we all want to see our name on the board.

So when you open your company, some of you brokerage owners and team leaders might have done the same thing. You thought, "Well, I'm going to do the same thing. I'm going to have a big brag board, and I'm going to fire people up about getting on that brag board every month."

Is that a good idea, though?

Here's why it may backfire on you:

The reason it may backfire on you is, who are the same people that are going to be on that board every single month, month after month after month? They'll be your top producers.

And you might say,...

Brokers, owners, team leaders, office leaders, I’m going to give you a little tip for your next office meeting.

So sometimes we start office meetings… I’m going to give you one really good way to make these meetings come alive, and I’m going to give you a second good way to really make them come alive.

One is to have the “Genesis Conversation.” What is that?

Well, when you’re doing your “haves and wants,” people are talking about new listings, sales, closings, and so forth. I want you to follow that up and say, “Hey, tell me, where did that listing come from? What was the genesis point where the lead came from, in other words?”

And people say, “Well, it came from my sphere of influence,” or “It was an open house,” or “It was a sign call,” or “It was an internet lead.”

Great. And then you move on to the next person: where was the genesis point for you?

And everybody in the office is going to now really get tuned into where all the leads are flowing from.

80% of the time it’s gene...

Hey guys, if you are a brokerage owner, I’m going to challenge you to do something which I think would be very valuable for you, and that would be to create a value map of your company focused on the three T’s:

Training, Technology, and Tools.

If you’re going to take out a white sheet of paper, write down every piece of training you offer as a company, every piece of technology you offer as a company, every tool that you offer as a company. Write it down on one sheet.

Maybe it’ll take a couple of sheets.

Then take that list, put it in Canva, and have it create a nice checklist for you.

Bring it to your next office meeting and say this:

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“Hey guys, I created what I call a value map of the company, just showing off all the tools, technology, and training we’ve got.

“I just wanted to have everybody check it out and see if there’s something maybe you haven’t taken advantage of, that maybe you want to plug into in the next 12 months to help you create more transactions.

In fact, I’...

Hey brokers, team leaders, I’ve got a question for you: when was your last wow moment when it comes to marketing for your firm?

When did you roll out a piece of digital marketing — maybe a new sign design, new branding, new flyers, something fresh and exciting technologically? Maybe it’s a new website or a new social media skin. Something that wowed your agents.

If the answer is you can’t remember, or it was sometime last year, I’m going to suggest that you commit to doing this once a quarter.

Once a quarter, you should be rolling out a wow moment for your agents where they’re like, “Whoa, that is cool. That is really exciting.”

This keeps your company fresh. It keeps it exciting. It gives you a retention tool, and it gives you a recruiting tool at the same time.

Then the question becomes: what is it?

We’ve got to go in search of it. We’ve got to look for people outside of our company, ideas, strategies, marketing pieces, branding pieces outside the company, and be in tune and sa...

Hey, brokerage owners, team leaders, I’ve got a few questions for you:

First: What’s been your biggest sale ever at your company? Interesting question.

Second question: What’s been your biggest month ever for closing transactions, by volume and sides?

And then third question: What’s been your biggest listing month ever, by the total number of listings coming into your office?

Those three key performance indicators—you might call those your best records, right? Your highest achievements as a company are really a fun thing to measure your team against and say:

“Guys, I just did a little study.”

You’re talking to your team members in an office meeting.

“I just did a study. Here’s our biggest sale ever in the history of our company—and this is the agent who did it.

And then, “our biggest month ever at this company has been 32 transactions, 15 million closed.

“Our biggest listing month ever was this number.

“I want to set a goal for 2026, 2027 for us to hit a higher number—a highe...

If you're a broker or a team leader, one key thing that's going to make a difference in your ability to keep agents and recruit agents is your ability to deploy AI.

If you're not using AI in your business model, you could be at risk from the brokers and team leaders out there that are really getting heavily involved.

And one of the simplest things we can all do is give our team members AI they can deploy.

What does that mean?

Just a prompt that they can use in their everyday business.

I'll give you an example. We just rolled out an AI prompt for writing ads—super simple—that agents can use to create emotionally compelling ads every time they have a new listing so they can create some amazing ads.

Yeah, it's super simple.

And we just rolled that out to our coaching team.

We also gave them a way to evaluate themselves and how well they are showing up with AEO—answer engine optimization—not just SEO.

We gave them a way to measure themselves on a visibility scale and a 90-day plan...

My brokerage owners and team leaders out there, I’ve got a question for you.

Have you ever thought about your business as having a hole, a gap, an area where your weak?

Maybe you’re not strong in riverfront property. Or maybe it’s multifamily, commercial properties, land, or condos—some area of the market where you’re underperforming in this category.

How do you fix that, and how do you fix it rapidly?

I’ll tell you the number one way to do this: Recruit into the gap

You can do this by identifying the top 10-20 agents in that niche in your market area. Then you give them a quick call or a text and say something like the following:

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“Hey, I was doing some numbers this morning. I saw that you’re the number one condo salesperson in this area for the last two years—congratulations.”

Or, “You’re in the top 20 of agents who signed the most land in our county last year. It’s incredible.

“And the reason I’m reaching out is because I want to develop that niche at our company. I feel li...

If you're a brokerage owner or team leader and you're saying to yourself, “hey, who should I target in terms of recruiting in my local market,” I'm going to give you The 20% Rule.

This is something we should all be aware of: There are people that are more likely to move than others in your market area, which falls in The 20% Rule.

Here’s what The 20% Rule means:

People that have had an upswing in their business by 20%, or a downswing in their business by 20% over the past 12 months.

So let's look at the downswing folks. The downswing folks are looking to be rescued. It's a perfect opportunity to be calling them because who do they blame? They never blame themselves.

There's never going to be a time where they say, “well, I didn't do what I was supposed to do.” They're always going to say, “well, my brokerage should have given me better marketing or better support or better training or better leads. It's their fault, not my fault.” It's just a natural tendency of what agents do.

A...

A quick question for you brokerage owners and team leaders out there: do you eat your own dog food?

What do I mean? I mean this: that you're using the same systems that you're providing your own agents. So if you're giving them a certain CRM, if you're giving them a certain platform to use, if you're giving them a follow-up program, you're telling them to use social media, you're telling them to do video, you're telling them to have a YouTube channel, etc.

You have all these systems at your office. But are you using the systems that you're providing, and do you know them like the back of your hand? Can you train them on these tools? Are you an expert in it because you're eating your own dog food every single day?

When you do this at a high level, agents respect you because they want to be led by somebody that's at the front. They want to be led by someone else using the same systems.

And number two, you're going to be able to help them grow their own businesses.

The worst thing I'...