As a brokerage owner or team leader, you have a tech stack, right? We all have a tech stack of some kind, the technology we provide to our agents and teams to help them operate effectively in the local market.

But here's the question: Are you eating your own dog food? Do you know how to use your tech stack from top to bottom, inside and out? More importantly, are you using it every single day? Are you fully engaged with all the bells and whistles so that your agents see you actively using it?

When your team sees you texting out of it, video texting, using it for social media, and running drip campaigns—fully immersed in the CRM—they take notice. They follow the leader. If you're not leading from the front, why would they adopt it?

If you find yourself not fully understanding your own tech stack, it's time to dive in. Use it daily, attend all the training, explore the help sections, and go through all the tutorials. Learn it because you likely invested tens of thousands of dollars in...

Okay, guys, if you're a brokerage owner or team leader and you want your team to remember one key market statistic this week, what would it be? Something like:

• "Home sales are up 10%"
• "Pending sales are up 6%"
• "Listings are up 55%"
• Or "Home prices are up X."

How do you get people to actually remember those stats?

I'll tell you what you shouldn't do. When you have your next office meeting, don't do a "data dump," which is what we often do as brokerage owners or team leaders. We throw out 25 different stats, and guess what?

Nobody remembers any of it.

Instead, share just a few key stats—maybe three to five—and then clearly state what you want them to remember.

When you tell them what to remember, they actually retain it because you've set the expectation.

At the beginning of the meeting, I might say, "Hey, I want you to remember this: The list-to-sell price in our market has dropped from 100% to 98%. That means sellers are getting 98% of their asking price, which is still ...

As a brokerage or team owner, you should be recruiting every day—at least one hour a day. If you're not, that's a whole different conversation. But let’s assume you're doing your job, recruiting daily, because that’s the #1 way to bring new agents into your office.

When you get an objection, how do you react? Do you see it as an opportunity or something that scares you? Do you embrace it, or do you run from it?

Objections are just like the ones you get from buyers and sellers—they actually show interest. The worst thing that can happen is getting no objections at all. If a recruit gives you zero pushback, doesn’t respond, or their eyes glaze over, that means they’re not interested. They just want to move on, and you’re nothing more than a nuisance to them.

But when they object, that means they’re engaged. They’re processing what you’re saying, thinking it over, and that’s a good thing.

One of the best ways to handle objections is to anticipate concerns before they come up. Put your...

Let’s talk about the Primadonna agent.

We’ve all heard the term, but what does it mean? It refers to someone—hopefully not in your office—who believes they hold power over the broker or staff. They might wield this perceived power by being verbally aggressive or abusive, saying and doing things that are completely inappropriate. They think they can get away with it because of their production level or tenure in the office.

So, what do you do with a Primadonna agent? Here’s the unspoken fear many office and team leaders face: If I get rid of them, I’ll lose money. Maybe they’re a top producer, and you’re thinking, “I can’t afford to lose someone like that.”

But when you let this fear control your actions, it gives them even more strength—and their behavior gets worse over time. Worse still, having this kind of toxic person in your office impacts your recruiting. Potential recruits may avoid your office entirely, even if they don’t say it outright. They may think, “I’d join, but I can...

When you step into the role of recruiter for your team or office, you have to shift gears. You likely came from production, where you were a top agent and a confident salesperson. Talking to buyers and sellers felt natural.

But then you put on the recruiter hat, and suddenly making that first call to a potential recruit feels daunting—like the phone weighs a thousand pounds. It feels awkward and uncomfortable. Why is that?

It’s because you don’t have the skillset yet. Confidence comes from competence, and competence comes from learning and practice. The good news is you can develop those skills by getting coached and learning from others who’ve been where you are. We’ll share some tips and tools to help with that in a moment, but first, let me give you something to think about.

If you’re serious about growing your team or office, you need to commit at least one hour a day to recruiting. Without that, your business is at risk.

Here’s where many people get stuck: they think they can ...

I've heard this so many times over the years: "My market's different, Jim." When it comes to recruiting, people say, "We're in a tiny market, a rural market, a niche market, or a very cliquey market. People here don’t make moves like they do in big cities. Recruiting doesn’t work here."

Let me tell you something: I come from a small town with a population of 25,000. I’ve worked in big cities, small towns, medium-sized cities, and even cliquey ones. Here’s the reality: the numbers behind recruiting aren’t something I’m making up. These are national statistics.

The average agent in America moves every five years.

Look at your entire database of agents in your market and think about this: every single one of them will likely move in the next five years.

Statistically, some will move sooner, some later, but overall, they’re going to move.

The question is: where are they going to go?

Think about your own career. Did you stay at one company forever without ever making a move? Probably ...

What's the number one motivator for someone to move from Company A to Company B? It's not the commission plan, so get that out of your head.

The answer is this: the reason I'm going to move from Company A to Company B is because I believe Company B can help me close more transactions.

Transaction count is the number one motivator for all agents. Yet, when I talk to most brokers and ask them to list the top five reasons someone should join their firm, the first things they often mention are: "We've got a great culture here. It's a family organization really connected to the community. People just trust each other. We've got a great staff."

These are all fantastic qualities, but let me tell you what that is: soft value.

Soft values are what keep agents at your company. People love to work at places with great culture, a charitable spirit, an open-door policy, and strong support staff.

But soft value isn't what moves an agent from Company A to Company B.

What moves agents is one thi...

Here’s a question: Of the three types of real estate companies I’m about to describe, which do you think is the most dangerous to own in terms of survival?

• Type 1: Small boutique company with 1–30 agents, operating in a metro or small town.
• Type 2: Mid-size firm with 30–70 agents, maybe up to 100 in a bigger city.
• Type 3: Large firms with 70–100+ agents, scaling up to hundreds or even thousands.

Which one is the most dangerous?

For brokerage owners watching this, the answer is the mid-size company.

Here’s why: mid-size companies lack the economies of scale that smaller or larger companies enjoy.

• Small boutique companies operate on a lean footprint with minimal staff. They can hit their niche, maintain high profitability, and foster strong loyalty among their agents. They’re easier to manage and highly efficient.
• Large firms benefit from collective contributions. Even small amounts from many agents add up, allowing for investment in larger offices, better technology, more
...

Have you ever lost an agent? I have.

If you're a broker owner or a team leader, you probably have too. At some point, an agent decides to leave, and it feels terrible—like getting punched in the face. It's emotional, and you might wonder: Why did that happen? Was it my failure, or is it just part of the industry?

Here's the hard truth: it often is a failure on our part.

Specifically, it's a failure to understand where that agent was in their career. And that failure stems from a lack of communication with the agent.

Retention—that's what we're talking about here. Keeping agents starts with building relationships. And relationships come from spending time with your agents.

Time leads to relationships, and relationships lead to retention. So, the first step is spending more time with your agent team.

Now, you might say, “Jim, I’ve got a 200-agent office. There’s no way I can spend more time with all of them.” But it’s not about hours of one-on-one time. Even five or ten minutes can...

If I sat down with you right now as a brokerage owner or team leader and asked you, "What's next for you after real estate?"—what would your response be?

Think about it. You might say, "I want to be on a beach somewhere," or "I want a cabin in Colorado," or maybe even "I want to live in Alaska." Whatever your dreams are, it likely takes you into an aspirational, dream-like state.

Now, here's the reality: 70 to 80% of brokers in your market, if given the right circumstances and opportunity, would choose to exit.

Why?

Because 70 to 80% of them are losing money. Many would be far better off selling their firm to you, transitioning their agents to your company, and then working for you. This would allow them to earn a consistent income, start saving for retirement, and ultimately achieve their dreams of escape.

What stops them from pulling the trigger?

One word: ego.

But what if there were a way to move past that ego barrier and help them feel comfortable making the decision? Well, ...