Here's a question for you: Are you a real estate concierge?

What’s a concierge? If you’ve ever been to a hotel with one, they’re the people who connect you with local shows, restaurants, and experiences. They make your stay smoother and more enjoyable.

That’s exactly the approach we should be taking with our clients—and even our potential clients.

You can start the conversation like this, “Hey, as a real estate professional, I work with vendors all the time—gardeners, plumbers, electricians, carpet installers, landscapers, you name it. If you ever need anything related to real estate, call me. I can connect you with the best.”

Because I refer clients to these vendors regularly, my clients usually get the best pricing—and they move to the front of the line. It’s a win-win.

When you position yourself as the go-to person for anything home-related, you naturally start having more conversations with clients. They’ll call you and ask, “Who’s your landscaper?”

You say, “I’ve got a great...

Received a referral lately? What's your reward program for the person who sent it? Not about closing deals, but acknowledging referrals. Let me walk you through a five-step plan to revamp your referral program for the new year. You need a systematic approach to increase referrals and business.

Step one: Upon receiving a referral, thank them with a small, personalized gift—$25 to $50. A handwritten note makes it special. Express gratitude and mention you'd love more referrals.

Step two: After the first appointment with the client, reach out to the referrer via call, email, or text. Share your positive experience and appreciation.

Step three: Follow up when the client takes significant steps—listing the house, making an offer. Keep the referrer in the loop, expressing gratitude.

Step four: After closing, send a larger personalized gift, $50 to $100. Show your appreciation for the valuable referrals.

Step five: Do a social media post publicly thanking the referrer. Acknowledge them b...