You are at war with a real estate company or agent in your marketplace. I want you to think—who is that person right now? Who is that company?

If I asked you, “Who’s your number one competitor in your market today?”

Now… what if I told you you’re wrong?

Here’s why: The number one competitor in every market in America isn’t who you think. It’s Zillow.

Why Zillow?

Because Zillow is winning the war, not of market share, but of “mindshare.” And many would argue they’ve already won.

They don’t sell homes. But when people hear the word "real estate," they think of Zillow. That’s mindshare. It’s the first thing that comes to mind.

They’ve spent billions of dollars in ads. They’re everywhere online. So when someone wants to sell a house, they check their Zestimate. When they want to buy, they go to Zillow.

Here’s what happens: someone says, “I want to buy or sell a house,” they end up on Zillow, start browsing, and get prompted: “Want to talk to an agent?”

Then they fill out a form. A...

If you're a broker, owner, or manager, here’s a key question for you:

Are you benchmarking your agents?

What do we mean by benchmarking? It means drawing a line in the sand—looking at what an agent has done over the past 12 months and what they want to accomplish in the next 12 months.

We call this Per Agent Productivity.

Start by measuring your entire office: What is your average per agent productivity?

Let’s say the average agent in your office is closing 6 transactions per year and doing $3 million in production. Once you know that number, and you must know that number, you can set a growth goal.

Now, based on that, figure out how you can push the envelope and go from 6 to 7, 8, 9, even 10 transactions per agent? What’s it going to take to make that happen?

It comes down to two things: recruiting and retention.

From a recruiting standpoint, your goal should be to help new agents outperform where they came from. This is another layer of benchmarking.

When an experienced agen...

How many agents have contacted you—called, texted, emailed—in the last 30 days to say they want to work for you? If that number is four or five, or even more, congratulations! You're in a position where you're attracting agents to your company. That’s a rare position to be in, and not many offices can say the same.

But if you're not attracting a lot of people, the question becomes: why not? There could be many reasons, but the number one thing we need to focus on is building a company that is attractive.

It sounds simple, but it's not. There are many factors involved. Agent productivity, the training and education you offer, and how your company appears from the outside all matter.

Do you have a great culture?
Are your agents engaged in the community?
Is your company active on social media?
Do you have a YouTube channel?
Do you have a great office environment?

Being a visible leader in the MLS and the market helps too. Your agents should be out there, talking positively about your ...