Have you ever heard the term heuristics? Heuristics with an H. If you haven’t, it’s an interesting concept that deals with the power of first impressions — how people perceive you and treat you.

As human beings, we do something we don’t even realize: we assess people within milliseconds of meeting them based on a lot of factors. One major factor is how they’re dressed, their demeanor, and their overall appearance. Those things play a big role in how we view someone — the respect we give them, how much confidence we have in what they say, and whether we believe them.

It’s all built into what’s called heuristics. The human brain developed this over tens of thousands of years because, back in the caveman days, we had to make split decisions. Can I trust this person? Should I run the other way? We had to decide quickly whether we were in a good environment or not.

Today, we can apply that to business. The way we approach a client, the way we’re dressed, our demeanor, our grooming, can c...

As a brokerage owner or leader of a real estate company, you probably remind your agents every week that the best way to grow their business is by engaging their Sphere of Influence (SOI) and consistently asking for referrals.

But are we holding ourselves to the same standard?

We should be asking our own agents for referrals and recommendations about who we should be talking to in the marketplace.

Questions to ask regularly:

1. “Who are the top agents you’ve worked with in the last six months that would be a good fit here?”
2. “In that last transaction, how did Bob do? Would he be a good fit for our company?”
3. “Is there anyone I shouldn’t talk to—any red flags in the marketplace?”

By engaging agents consistently and requesting their generosity, they start to understand the importance of referrals—just like our clients do when we ask.

Agents aren’t conditioned to send referrals unless we ask. The best time to ask is right after you’ve helped them like after:

• Solving a problem
• H
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