Hey guys, we're coming into Spring, and this is a great time of year to offer your concierge services to all of your clients.

What is your concierge service?

You want people to think about you when they think about anything related to their house — whether that's putting a new roof on, new carpet, refinishing the floors, needing an electrician, needing a plumber.

You want to be the first point of contact when they have a need related to their house. But you've got to say it out loud.

You've got to reach out to them. This is a great text, a great call, a great email where you say:

“Hey guys, a lot of times this time of year, coming into Spring, is when people like to do home improvement projects. If that's you and you need a contractor of any kind, reach out to me.

I've got relationships with the best contractors in the market. They give my clients great service and great pricing, so please reach out to me.”

Now, here's how I'm inserting value: I'm saying they're going to get whi...

Hey guys, a really interesting study just came out, and it showed that 21% of agents that are 25 years plus in the business are actively looking for an exit strategy.

So two things here.

Number one, if you own a real estate company and you've got a lot of people that fit that category, your business could be at risk: What if they suddenly all retire en masse?

Second thing about this is: We have a massive opportunity in our market to take advantage of these people that are thinking about leaving the industry.

Here's how:

What if you partnered with one of your agents in your office to go out and target these folks in the industry?

You say, “Hey, there's four or five agents at this company and that company and that company that fit that category.”

And then say to one of your agents, “Why don't we go out there in tandem, you and I together, and let's try to recruit them in?”

You can actually maybe buy their book of business and come up with a succession plan. A recruiting strategy ...

As a real estate agent, you have something in common with every single business owner in your community. Everybody from carpet cleaners, to candy store operators, to toy store owners, to clothing store owners — every one of you has something in common.

Here’s what you have in common: you all want to do more business.

As a small business operator, what you can do is tap into that. What I would suggest to you is you go through your entire sphere of influence today and you take a yellow highlighter out — maybe print it out — and put a highlight next to all the small business owners that you know. You know more than you think.

When you have that highlighter out and you highlight all those folks, the next step is to call them, reach out to them, text them, or stop by their business if it’s convenient and appropriate, and say this:

“Hey, you know what? I want to support a local business every single week, and I’d love to do a collab with you if you’re interested.”

A collab — what’s a co...

It happened, you were able to set a recruiting appointment.

Now what do you do when you’re going to meet someone for the first time at coffee or lunch? Do you immediately launch into your pitch?

That’s the worst thing you could possibly do in your first meeting with a potential recruit.

The first thing you need to do is build rapport and trust. One of the best ways to do that is by understanding who you’re talking to — doing a deep dive and some intelligence research on the agent before the meeting.

What does that look like?

Obviously, you can Google them. You can look at their social media accounts. You can talk to other people in your office about what they might know.

But here’s an easy strategy most recruiters miss: dive into their current inventory.

Look at their listings. See how long they’ve been on the market. Look at their price points. Where are they focusing? Go back and look at the trajectory of their business. Are they up or down compared to last year at this time?

Hey guys, when’s the last time you put an in-search-of ad out on social media? We’ll call it an ISO.

An ISO ad could be as simple as saying, “Hey guys, I have a buyer looking for a home in the Jacksonville area. Three bedroom, two bath, up to $600,000. They’re looking in this school district. If you hear of anybody thinking about selling, please send them my way.”

This has so many benefits you don’t even realize.

You might say, “That’ll never work. I’m not actually going to get somebody who says they’re interested in selling. That’s a waste of time.”

That’s not the point.

The point is that you’re telling everybody in your sphere, everybody in your social media audience, that you are a busy REALTOR and that you will leave no stone unturned in finding homes for your clients.

They’re going to say, not only is Jim busy, he’s actually going the extra mile for his client.

If you do this consistently, you’re helping people see you through a different lens.

Some of you have a problem w...

Hey guys, for brokerage owners and team leaders out there, sometimes you hear that you should be recruiting nonstop every day, really intensely.

As a company that focuses on recruiting and coaching, we will tell you yes — you need to invest at least one hour a day in active recruiting if you want a real trajectory change in your business and to take it to the next level.

But here’s the thing:

What’s more important than the intensity of what you’re doing is the consistency of what you’re doing.

Consistency beats intensity every day of the week. The fortune is in the follow-up.

I want you to think about the runway for the top agents in your community. Maybe you moved companies at some point in your career. How long did it take you to work up to that decision?

As an experienced agent, it probably didn’t happen overnight. It likely took weeks, maybe months, maybe even years to pull the trigger.

What we have to understand is that it’s not about our timing — it’s about the timing of t...

One thing I hear a lot this time of year from brokerage owners and team leaders is, “I’m looking at my budget and cutting costs to increase profit.”

Here’s my message to you: that’s fine. It’s good to be a controller. You don’t want expenses out of control.

But you can’t cut your way to profitability. You just can’t.

What happens is you start cutting services, cutting staff, cutting tools, and cutting resources. If there’s some fat to cut, great. But most of the time, you end up cutting things agents actually like.

You get so focused on creating profit for yourself that you create a whirlpool effect—a downward spiral—for the entire company.

Agents see services being cut, team members gone, staffing reduced, and tools taken away, and they think, “I’m going somewhere else.”

You lose an agent, and your profitability gets worse. Then another agent leaves. Then another. Pretty soon you think you need to cut even more.

You can see where this goes:

You cut yourself right out of busine...

Almost every week I have a new agent come to me and say, “Hey, I want to tackle a new area of the market.” Maybe it’s for sale by owner, maybe it’s expired listings, maybe it’s farming— all very valid areas to market to.

But my first question is always, “Let’s talk about your sphere of influence first. Tell me about that.”

A lot of times they’ll say, “Well, I don’t really have a good number on that.” That’s how I know they’re not really dialed in on their sphere. I’ll ask, “How many people are in your sphere?” And they’ll say, “It’s like 100… it’s like 200.”

They can’t tell me a specific number because they’re not actually in control of their business.

So the number one thing we have to do—before we chase rabbits, before we look for other business, before we search for something else—is get our sphere of influence dialed in.

Why? Because 70–80% of your business is going to come from this source. We have no business spending time, resources, money, and energy elsewhere when we have...

Hey guys, one of the things I always tell people when they’re starting out in the business is to watch what top professionals are doing and model other people’s success. When you do that, you unlock a bunch of “secrets.”

I’m going to share one secret right now that you may not have noticed, but once I say it, you’re going to dial in and think, “Ah, I have noticed that.” It’s one of those Captain Obvious things when you really look at it.

People who are doing a lot of real estate sales—$20, $30, $40, $50 million in production—often talk about new sales, listings, and closings by saying things like, “I just sold my friend a house. I just sold my buddy a house. I just helped my friends buy a duplex.”

Everyone they talk about is their friend.

Then you reflect on your own business and ask, “Why am I not selling as much real estate as they are?” They put their pants on one leg at a time just like me. They’re not working ten times harder than me.

The reason is simple: they have more frie...

For you agents out there, I’ve got a question: have you mapped home anniversaries for your entire database?

What does that mean? When we help someone buy a home, we automatically record the closing date in our CRM. If you haven’t been doing that, start now. If you haven’t done it for your whole career, go back and do it for every house you’ve ever sold.

When that anniversary date comes up—January, February, March, April, May, whenever—you now have a reason to call those clients and say, “Hey, happy six-year home anniversary. Can you believe it’s already been six years?”

Then you say, “Guess what? It’s your turn for a home equity analysis. I like to update all my friends on how much money they’ve made on their house over the last 12 months.”

You tell them, “Here’s what you’ve made. Percentage-wise, it looks like about $22,000.”

That’s a great present to get every year. Your clients will love this.

Second, you follow it up by saying, “By the way, if you know anybody buying or selli...