Here's a question for you: Are you a real estate concierge?

What’s a concierge? If you’ve ever been to a hotel with one, they’re the people who connect you with local shows, restaurants, and experiences. They make your stay smoother and more enjoyable.

That’s exactly the approach we should be taking with our clients—and even our potential clients.

You can start the conversation like this, “Hey, as a real estate professional, I work with vendors all the time—gardeners, plumbers, electricians, carpet installers, landscapers, you name it. If you ever need anything related to real estate, call me. I can connect you with the best.”

Because I refer clients to these vendors regularly, my clients usually get the best pricing—and they move to the front of the line. It’s a win-win.

When you position yourself as the go-to person for anything home-related, you naturally start having more conversations with clients. They’ll call you and ask, “Who’s your landscaper?”

You say, “I’ve got a great...

As a brokerage owner or leader of a real estate company, you probably remind your agents every week that the best way to grow their business is by engaging their Sphere of Influence (SOI) and consistently asking for referrals.

But are we holding ourselves to the same standard?

We should be asking our own agents for referrals and recommendations about who we should be talking to in the marketplace.

Questions to ask regularly:

1. “Who are the top agents you’ve worked with in the last six months that would be a good fit here?”
2. “In that last transaction, how did Bob do? Would he be a good fit for our company?”
3. “Is there anyone I shouldn’t talk to—any red flags in the marketplace?”

By engaging agents consistently and requesting their generosity, they start to understand the importance of referrals—just like our clients do when we ask.

Agents aren’t conditioned to send referrals unless we ask. The best time to ask is right after you’ve helped them like after:

• Solving a problem
• H
...

I want to give you a strategy to start using every day in your office.

As you're walking through the halls and having conversations with your agents, follow those conversations up by asking, "How’s your pipeline?"

You’re communicating to your team that you care about their performance and want to help them reach the next level in their business.

By asking those magic words—"How’s your pipeline?"—you’re going to unlock a lot of meaningful conversations.

People will say things like:

• "I wish I was doing better"
• "I feel like I'm underperforming"
• "My last listing just sold"
• Or "I’ve only got one escrow left and I’m worried about paying the bills"

You’re going to hear a lot of that. And that’s exactly what you want.

Don’t avoid those conversations… go straight at them.

Because if you’re not having that talk, someone else is... and that someone is likely trying to recruit your agents by offering them a solution.

You are going to be that solution.

When an agent shares a challe...

When you're sitting with a seller for the first time, I like to have what I call the “Red Flag Conversation.”

I'll say, “Hey Mr. and Mrs. Seller, one of two things is going to happen now that we've listed the property: either we’re going to get showings—or we won’t. That alone gives us valuable insight. If we put your house on the market tomorrow like we're planning, and we get a surge of activity, that tells us something important.

“It means that the backlog of buyers—hundreds of buyers waiting for the next listing—have turned and looked at your property. If they like what they see online—the photos, the condition, the price—they’ll come see it in person. So if we see a surge of interest, a spike in calls and showings, that’s a signal we’ve nailed the price and did our job right.

“But the opposite can happen too. If we don’t get much activity in the first week or two, that’s a red flag. It’s the market telling us we probably missed the mark on pricing.

“There’s also a third scenar...

Hey guys, what do you think is the average age of a REALTOR in the United States?

For the 35 years I’ve been in the business, we’ve been hearing—and I was a part of it when I got in at 19—that a whole wave of 20-somethings and 30-somethings would enter the business. We kept hearing that REALTORS were getting younger.

Guess what? The average age of a REALTOR today is still 53 years old.

Yes, we do see some younger people getting in—I was one of them. I have young people working for me, and I’ve got young people working at our companies. But the reality is, the average age is still 53.

Why does this matter when it comes to recruiting and retention?

Because we’ve got to be mindful of how we build out our companies. We’re constantly told to design everything for Gen Z or even Gen Alpha—but that’s not true.

The vast majority of your agents are going to be Gen Xers like me. They’re going to be in their 50s. I’m 55. That’s your actual market.

When you're building out your office, your ...

If you're running a great office meeting, and hopefully you are as a brokerage owner or team leader, you should be hosting these at least once a week. These meetings should be inspirational, motivational, and educational. Something people actually get excited to attend.

If you're doing that, I want you to start thinking about using your meetings as a recruiting opportunity. If you have strong relationships with co-op agents at other firms, why not invite them to your office meeting? Worst case, they say no. But you could say something like:

"Hey, we love working with you. We'd love to have you join us and check out our company. Just come experience an office meeting. I know we haven't closed a deal in a while, but if you want to see what we're all about, we'd be happy to have you. By the way, we invite co-op agents all the time. You can even pitch one of your listings or a buyer need—no pressure, just a chance to connect."

Another approach is if you have a guest speaker - a lender, ...

If you're a brokerage owner or team leader, I’ve got a question for you:

What drives market share? When you look at a ranking report of your company or team against others in your market, what drives that market share higher?

If you want to go from 1% to 2% or from 5% to 10%, the number one driver is your ability to recruit experienced agents. Here’s why: As you recruit these agents, their production gets added to your team’s numbers, and your market share will rise.

But what we often forget is that when you pull an agent from Company A to your company, Company A's market share goes down, and yours goes up. So, you get a double whammy—Company A goes down by 1%, and your company goes up by 1%. That means the spread grows by 2%.

By focusing on recruiting experienced agents, you grow your market share that much faster.

If you want a path to start doing this and dive into recruiting experienced agents, head over to our website at eRealEstateCoach.com. Check out the new webinar I creat...

If you're a brokerage owner or team leader, what do you think agents are thinking about right now? Are they more nervous or less nervous than they were a year ago? Do you think they're feeling more emotional turmoil or anxiety than before? I would say yes, and the reason is the ongoing trade war, stock market turmoil, and what's happening with the overall economy.

There’s definitely some anxiety out there, and this is a great opportunity for us. I want you to see this as one of the best opportunities of the year for recruiting.

These agents want to be rescued.

They want leadership.

They want someone to tell them, "Hey, I’ve got a plan for you. We have a plan that can help you move from A to B, from B to C, and from C to D—helping you grow despite the market conditions. Our organization is not a market-driven company, but a strategy-driven company.”

If you can convey that passion and give examples of agents who joined you in the last 12 months and found success, your ability to rec...

Hey guys, with the trade war heating up, renters are concerned about inflation. This is a great opportunity to have a conversation with them, and really put it out there on social media. You could do a video, or send out mailings about inflation likely rising again.

We can say, "Hey, if you're concerned about the trade war and inflation starting to rise again, remember we all lived through COVID when rents skyrocketed. A lot of experts are starting to say that this could happen again. So, if you're worried about that, one of the best ways to hedge is to buy your own home."

I know buying a home can seem like a stretch if you’ve never explored that route, but here’s what buying a home does for you. Even though you might have to stretch a bit for that payment, it locks in your payment for 30 years.

Your payment might seem expensive today, but five, 10, or 20 years from now, it won’t be. If you stay a renter, your rent is guaranteed to increase every year. It’ll keep getting higher and ...

What is a standard agent and a gap agent?

If you're a brokerage owner or team leader, you need to understand the difference between the two because it can really impact your recruiting.

Let's say you've created a master list, what we call an avatar list in our coaching program that includes people you're trying to go after. Maybe it's 300, 400, or 500 agents in your market that you've identified as ideal candidates for your company. They're the ones you want to bring on.

Now, if you started researching them individually, you'd likely find that you could classify them as either a standard agent or a gap agent.

What’s a standard agent? A standard agent is someone who has closed a transaction in the last 90 days, meaning they’re typically closing four to six to twelve or more deals a year.

A gap agent, on the other hand, is someone who may have done well in the past but hasn’t closed a transaction in the last 90 days.

Who’s more likely to make a move? The gap agents.

They're lookin...