Here’s a question: Of the three types of real estate companies I’m about to describe, which do you think is the most dangerous to own in terms of survival?

• Type 1: Small boutique company with 1–30 agents, operating in a metro or small town.
• Type 2: Mid-size firm with 30–70 agents, maybe up to 100 in a bigger city.
• Type 3: Large firms with 70–100+ agents, scaling up to hundreds or even thousands.

Which one is the most dangerous?

For brokerage owners watching this, the answer is the mid-size company.

Here’s why: mid-size companies lack the economies of scale that smaller or larger companies enjoy.

• Small boutique companies operate on a lean footprint with minimal staff. They can hit their niche, maintain high profitability, and foster strong loyalty among their agents. They’re easier to manage and highly efficient.
• Large firms benefit from collective contributions. Even small amounts from many agents add up, allowing for investment in larger...

Have you ever lost an agent? I have.

If you're a broker owner or a team leader, you probably have too. At some point, an agent decides to leave, and it feels terrible—like getting punched in the face. It's emotional, and you might wonder: Why did that happen? Was it my failure, or is it just part of the industry?

Here's the hard truth: it often is a failure on our part.

Specifically, it's a failure to understand where that agent was in their career. And that failure stems from a lack of communication with the agent.

Retention—that's what we're talking about here. Keeping agents starts with building relationships. And relationships come from spending time with your agents.

Time leads to relationships, and relationships lead to retention. So, the first step is spending more time with your agent team.

Now, you might say, “Jim, I’ve got a 200-agent office. There’s no way I can spend more time with all of them.” But it’s not about hours of...

If I sat down with you right now as a brokerage owner or team leader and asked you, "What's next for you after real estate?"—what would your response be?

Think about it. You might say, "I want to be on a beach somewhere," or "I want a cabin in Colorado," or maybe even "I want to live in Alaska." Whatever your dreams are, it likely takes you into an aspirational, dream-like state.

Now, here's the reality: 70 to 80% of brokers in your market, if given the right circumstances and opportunity, would choose to exit.

Why?

Because 70 to 80% of them are losing money. Many would be far better off selling their firm to you, transitioning their agents to your company, and then working for you. This would allow them to earn a consistent income, start saving for retirement, and ultimately achieve their dreams of escape.

What stops them from pulling the trigger?

One word: ego.

But what if there were a way to move past that ego barrier and help them feel comfortable making the decision?...

Let’s do a quick quiz for team leaders and brokerage owners to test how well you know your agents. This is essential for agent retention. While recruiting is critical, retaining your agents is just as important—if not more so. Retention is all about re-recruiting your agents consistently: every week, every month, every year.

Here’s the key: friends don’t leave, and friends refer friends. Your agents—your customers—need to see you as more than just their leader. They need to see you as a friend. And that kind of relationship only happens when you invest time in them and approach your interactions relationally, not transactionally.

Many brokerage owners and team leaders make the mistake of thinking transactionally. They view agents as numbers in a model—hiring 10 new agents a month and watching eight leave. It’s a churn-and-burn approach that feels like a meat grinder.

That’s not how you build a strong company.

A successful...

If I were to walk into your office right now and put my hands up in the air, asking, “What do I feel? What’s the energy in the room?”—you might think that sounds a bit new agey, especially when it comes to running a real estate company or team. But it’s true.

You can feel the energy in a room.

Let me give you an example. How many of us have been to a concert? You can feel the energy, right? A better example is a sporting event—you can feel the waves of energy when a point is made or lost. The energy is palpable.

Now, who sets the tone for that energy? It’s the players on the field, the musicians—the people performing. They create the energy in the room.

As a leader, whether you're a broker or team leader, you are the one setting the energy in your office. You create the weather. And how do you do that? It’s through your positivity, your enthusiasm, how you carry yourself, and how you walk into the building.

If you walk in with...

During a crisis, my go-to strategy is digging for details. The more I ask questions and dive in, the better the chances of finding a resolution for all parties involved.

It's about reaching a middle ground, not a perfect solution where everyone feels like a winner. Conflict requires compromise.

So, how do I dig for details? Let me share five or six strategies for engaging in productive conversations.

1. I encourage people to open up to me.

I ask them to elaborate on what's happening and why they feel the way they do. I want to draw out their thoughts and emotions. Sometimes, my goal is to help them release their emotional tension. By talking it out, they become more amenable to reaching a resolution.

2. I clarify by asking for more context.

When things are unclear, I dig deeper. I rephrase questions if necessary. Lawyers excel at this skill.

3. The third approach is normalizing.

I let them know they're not...

A number that we should be concerned with right now in the market is 16.1%.

So what does 16.1% represent?

It represents the number of transactions that were canceled last month. The last time we saw a number that high was at the beginning of COVID when buyers really didn't know what was gonna happen. March, April, when COVID really went into full effect in our country in 2020. That's when you saw this same level of cancellations. And that's what we're seeing again right now.

So how do we tighten down offers so that sellers have some clarity that they know they're gonna get to closing?

I'm gonna give you several things to think about. You might have a few more. But one of the things is getting the disclosure statement signed as quickly as you can.

Most states require a disclosure statement. This is where we're the seller's gonna disclose everything they know about the house to a buyer. But not waiting around, not delaying getting that...

Part of what we should be doing with our clients, especially our buyer clients, is educating them about the reality of the market.

Here's one example of that:

Did you know that right now in America, 48% of buyers are offering above list price by about 2.9%? So when we look at that on the average purchase price in America, which is about $357,000, it's roughly $10,000.

So 48% of the buyers in the market are offering over full price. That number being an average of $10,000.

Now that's an interesting bit of education we can share with buyers to help them understand what they're dealing with when they're out there in the marketplace.

Then you can pair that with another important piece of data, which is:

On average, buyers are gonna compete on a listing 68% of the time.

68% of the time buyers are gonna be competing with another buyer in the marketplace. Because of that, they've gotta be super competitive when they're bringing that offer in. And...

I want to turn you on to a book that was recently recommended to me called "Atomic Habits." If you haven't listened to it, it's a fantastic book by James Clear. And it gives powerful insights on how to build habits and actually get rid of habits that are holding you back.

One of the things that he mentioned in the book, which has really resonated with me is this idea of "being in motion" versus "being in action."

Being in motion means that you are planning, strategizing, and preparing to take action, right? There's a lot of agents that are really good at being in motion — but they never actually move up to being in action.

Being in action means you're actually doing the steps necessary to hit your desired outcome.

Now, the difference here between being in motion versus being in action is that when you're in motion, you're not taking a risk. Which is why so many agents get trapped in this space.

You're not risking...

Don't miss this incredible podcast episode featuring financial expert Alisa Glutz as she outlines how the next generation of home buyers can take control of their credit with simple strategies and tactics that anyone can benefit from. The author of the best selling book "Color my Credit" Alissa is a master at providing fast paced, real time relevant information that your clients can use today. In addition she has built a following on TikTok of over 420,000 in a little over one year - how? By using the power of education marketing combined with short form videos!

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