If you're a brokerage owner or team leader and you're saying to yourself, “hey, who should I target in terms of recruiting in my local market,” I'm going to give you The 20% Rule.

This is something we should all be aware of: There are people that are more likely to move than others in your market area, which falls in The 20% Rule.

Here’s what The 20% Rule means:

People that have had an upswing in their business by 20%, or a downswing in their business by 20% over the past 12 months.

So let's look at the downswing folks. The downswing folks are looking to be rescued. It's a perfect opportunity to be calling them because who do they blame? They never blame themselves.

There's never going to be a time where they say, “well, I didn't do what I was supposed to do.” They're always going to say, “well, my brokerage should have given me better marketing or better support or better training or better leads. It's their fault, not my fault.” It's just a natural tendency of what agents do.

A...

As an office leader, a brokerage owner, is having teams in your building, teams on your roster, a good idea or a bad idea?

So when you look at this from the outside perspective, and I'm somebody that's been in the business for 36 years, I've owned a network of 17 offices, I've run billion-dollar companies, and so I've had a lot of teams working for me over those years.

And I will tell you that teams overall can add a lot to your company because they help you with market share. There's going to be a tremendous amount of market share growth that they're going to bring to the table.

So do you make a lot of money on a team? Usually not. Usually they're on the lowest splits coming to the company. They take up a lot of resources. They can actually take up a lot of real estate in your office.

So on a profitability scale, not great. But on a market share scale, fantastic.

So we have to ask ourselves—we need to have the right mix. We have to run a lawnmower or a piece of equipment that req...

It happened, you were able to set a recruiting appointment.

Now what do you do when you’re going to meet someone for the first time at coffee or lunch? Do you immediately launch into your pitch?

That’s the worst thing you could possibly do in your first meeting with a potential recruit.

The first thing you need to do is build rapport and trust. One of the best ways to do that is by understanding who you’re talking to — doing a deep dive and some intelligence research on the agent before the meeting.

What does that look like?

Obviously, you can Google them. You can look at their social media accounts. You can talk to other people in your office about what they might know.

But here’s an easy strategy most recruiters miss: dive into their current inventory.

Look at their listings. See how long they’ve been on the market. Look at their price points. Where are they focusing? Go back and look at the trajectory of their business. Are they up or down compared to last year at this time?

Hey guys, if you're a brokerage owner or team leader, I've got a strategy for you when it comes to recruiting, and that's what I call “Weakest Point Recruiting.”

You might say, what does that mean? Weakest point recruiting simply means this: I want you to look at your overall business today—your brokerage, your team. Most of us are pretty strong in residential resale. That’s the general core.

But what about other areas of the market? Maybe you're weak in land sales. Maybe you're weak in rural property. Maybe you're weak in waterfront, golf courses, condos, or commercial property.

I want you to identify two or three areas where your company or team is just weak—where you're not very strong in that market area. And I want you to look at this not as a weakness. I want you to flip it on its head and ask, “how can I turn this into an opportunity?”

Your opportunity is to recruit to your weakness.

Here’s what I’m going to do. I’m going to identify the top 10 agents in that niche who coul...

Why do agents stay at a company rather than leave and go somewhere else? Forty-three percent of agents report the number one reason they're loyal to their current company is not their compensation plan. In fact, only 13% rate their compensation plan as the number one reason they're staying.

Forty-three percent rate the culture at the company—the culture, the vision, and the leadership of the company they're working at—as the number one factor for sticking around and staying loyal. So think about that from your perspective as a brokerage owner or team leader.

What’s your culture like when somebody comes in? How do they feel about working in your environment or office space? Does it feel like a family? Does it feel like you’ve got esprit de corps, you're having fun, you're energized? Is it a fun place to be with a shared vision of what you're trying to build? Or do you not have that?

If you don't have that, you're at risk of losing people to other firms that have a better vision, bett...

As a brokerage owner or team leader in charge of recruiting, where is the number one source of recruits for your team or office? Where are you going to get the most recruits?

It’s an interesting question, right? You might think it comes from video, cold calling, sending texts, video texts — all the things we talk about in recruiting. I’m going to tell you: all those things play a part, for sure.

But the number one recruiting source for brokers and team leaders across the country comes from one area: referrals from your current team.

Just like agents, whose number one source of business is their SOI — their Sphere of Influence — our number one source of recruits is the same.

It comes from your own version of an SOI: your agent body.

Now, what if your agents right now are not referring more agents? You might ask, “Why aren’t they sending me agents?” That should be your number one source of recruiting. Why aren’t they doing it?

A few reasons:

• You’re not close enough with them. Yo
...

Hey guys, do you have emotional intelligence? That’s an interesting question, right?

There’s a massive difference between IQ and EQ.

Some of you, like me, have probably met really smart people — PhDs, doctorates — yet when you meet them, they’re super awkward. They’re not easy to talk to, sometimes they’re complete jerks, and you wonder why these people are flat broke. They’ve got huge degrees but are living like paupers.

Why? Because IQ doesn’t necessarily translate into a successful career or life. EQ, though, has a massive impact on our success as human beings.

You see plenty of people who didn’t graduate high school or college but went on to build incredible businesses. Maybe that’s you. It’s certainly me. They have high EQ, or emotional intelligence.

So what does EQ mean?

It means having the ability to build relationships with people and elevate those around us so they feel good about the relationship — and about how you’re impacting their lives.

So when you think about how...

Brokerages owners, you’ve probably heard me talk about this before, but I want to give you a different spin on it.

When I’m talking to agents, I give them what I call my “4-1-1-1 Strategy.”

For them, that means:

1. Lead generate for one hour a day
2. Set one appointment a day
3. Go on one appointment a day
4. Add one new person to their sphere of influence each day

If agents do that consistently, they’ll see transformation in their business within 30 days.

But what if I told you, as a brokerage owner, that you could apply your own version of the 4-1-1-1 Strategy to create transformation for yourself?

Here’s what I’ve found: the most successful recruiters in the country—the ones consistently bringing on experienced agents month after month—operate just like top-producing agents.

Most of their recruits—70%, 80%, sometimes even 90%—come as referrals from people already in their office. They’ve built such strong relationships that their agents become evangelists, out there singing their ...

Brokerage owners and team leaders, how do you establish trust with agents in your market area?

The number one way to build trust today is through social media. Specifically by recording video daily. The most effective way to build trust is by letting people get to know who you are.

Thanks to video, people can now get a real sense of your personality, your energy, and your overall vibe.

Think about an agent who’s never seen you on video and hasn’t met you in person because everyone’s so busy. All they know is that you're the owner or leader of XYZ Company. You’d be surprised how many agents feel intimidated. Not because you’re intimidating, but because of your title, experience, and success. They might think that they could never talk to you, let alone calling or texting you.

They don’t know you because you haven’t made the effort to show up.

And the way to break down those walls is to consistently show up on social media and post videos daily. Post them to your personal page. Frie...

If you're a brokerage owner or team leader, I want to talk to you about something that's kind of outside the box—and that is what we call “adoption rates.”

What's adoption? Adoption means you bring in technology, a system, a tool, or maybe a training program into the company, and you watch as only 20% of the people utilize it—and 80% do not.

That's the rule of thumb: The 80/20 rule.

So you start to wonder why the heck you would bring anything into this company? You feel tempted to cut everything: the technology they’re not using, the training, the mentorship program—this, that, and the other.

Well, remember there's also an 80/20 rule in production too:

20% of the people are doing 80% of the production.

So when you cut these things, you might actually be hurting the people who are supporting the company the most.

But I want you to rethink the 80/20 rule for a second.

When we measure whether we should cut, keep, or add something to the company, don’t just look at whether people a...