Have you ever heard the term heuristics? Heuristics with an H. If you haven’t, it’s an interesting concept that deals with the power of first impressions — how people perceive you and treat you.

As human beings, we do something we don’t even realize: we assess people within milliseconds of meeting them based on a lot of factors. One major factor is how they’re dressed, their demeanor, and their overall appearance. Those things play a big role in how we view someone — the respect we give them, how much confidence we have in what they say, and whether we believe them.

It’s all built into what’s called heuristics. The human brain developed this over tens of thousands of years because, back in the caveman days, we had to make split decisions. Can I trust this person? Should I run the other way? We had to decide quickly whether we were in a good environment or not.

Today, we can apply that to business. The way we approach a client, the way we’re dressed, our demeanor, our grooming, can c...

What’s the number one way to grow your real estate business over time?

I’ll tell you—it’s simple, but it might sound counterintuitive. Most agents are chasing things that scale fast: big lead generation systems, expensive marketing campaigns, or complex funnels. But the truth is, there’s one simple action every REALTOR on earth wishes they’d started from day one:

Add one person a day to your sphere of influence.

That’s it. One person a day. That small, consistent effort compounds massively over time.

Let’s break it down.

In an average year, there are about 220 working days once you remove weekends, holidays, and vacations.

The average American has around 27 conversations a day. Out of those, you only need to turn one into a new connection—someone who agrees to be part of your real estate group or newsletter.

You could say something like, “Hey, I’ve got a little real estate group where I send monthly housing updates, DIY ideas, and fun listings I come across. Would it be okay if ...

Brokerage owners and team leaders, I want you to start watching for something, and I want you to be opportunistic. That might sound negative, but it’s not.

As an office leader, you have a duty to yourself, your business, your family, and your colleagues. That duty is to recruit consistently. One of the easiest ways to do that is to be opportunistic in a positive way.

What does that mean? Look for trigger events.

Trigger events in your community could be:

• An office leadership change at XYZ Company
• A brand change
• A staffing shakeup
• A technology challenge

I hear about these things all the time, and when they happen, they give me a reason to engage with that company.

For example, I might ask in my office, “Do you know anyone who works at XYZ? They’re having some changes over there. I’d like to reach out.”

Then I’ll make the call:

“Hey, I understand there’s been some changes at your company. I’ve always been impressed with your work. You’re probably very happy where you are—a...

What is your real estate company worth right now? What would you sell it for?

I ask because many people tell me, “I don’t want to do this forever. At some point, I want to escape. I want to sit on a beach with a margarita in my hand. I don’t want to die with a pen in my hand at a desk.”

My answer is always the same: Your company is not worth what it should be today.

Here’s why:

For a company to be truly profitable, it needs experienced agents. The more experienced agents you have, the more sales you generate and the more profit you create.

So, what is a real estate company worth? The answer depends on market conditions, how long your agents have been with you, your brand, and other factors. But in general, companies are valued at two to five times net income.

Now, what if you don’t have net income? Then your company is worthless. In fact, 70-90% of real estate companies in America today fall into that category.

How do I know? Because the brokerage owner still has to sell real es...

Brokerage owners and team leaders — I have a question for you: What problem are you solving for agents?

If you're not solving a problem for them, there's no reason for them to come work for you.

The number one problem you can solve is helping them unlock the door to more transactions. Most agents are struggling here, so giving them a roadmap, tools, strategies, and techniques to close more deals should be your top priority.

But there are other problems we often overlook. Maybe they’re struggling with time management, technology, client management, building out a CRM, or having a reliable way to evaluate potential listings.

Agents have many challenges, and if we’re not addressing them, we’re giving them no reason to join our company.

All great businesses — especially industry disruptors — solve problems.

Think about the great companies you do business with today. They’ve solved a problem.

You need to be the problem solver.

Take a moment to reflect on your market. What are four o...

Hey, brokerage owners and team leaders. I’m going to do a quick role play with you right now.

Let’s pretend you’re an agent who just had a failed transaction with one of my agents. I’m going to call you—not text you, but call—and say:

"Hey Jim, I just wanted to reach out. I know you had a transaction with Bob that didn’t come together this morning. I got the bad news, but Bob told me you were an absolute pro throughout the process. This has nothing to do with you or your client—sometimes things just happen. I just wanted to say thank you for your professionalism. We look forward to working with you again in the future. And if there’s ever anything I can do to help, I’m here."

Now, imagine making that kind of call after every failed transaction where the other agent handled things well. What do you think is going to happen on the other end of the call?

Do you think that agent will appreciate it? Absolutely. No other broker is making that kind of call.

What you’re doing is laying a ...