So brokerage owners, if I walked into your office today and I just put my hands out and I said, "How does it feel to be in your office?"

What would I feel?

Would I feel like it's an energetic place, that it's motivational, that I'm inspired by being there?

And even if you're running a cloud-based brokerage, this still applies to you, by the way.

When I talk to your agents, do they say, "Hey, working with this company makes me feel just energetic. I feel excited. I feel like I can tackle the market."

Or if I walk into your offices, does it feel quiet? Are there crickets? Is it like a morgue? Is it not exciting? It's just kind of... look.

What does it feel like?

So here's the real question behind the question:

Can you, as a brokerage owner-leader, influence how it feels in your company?

The answer is, of course, yes.

So how do we do it?

I'm going to give you what I call the Five-One Approach. I call this going big and going small every day.

So going big means we do one thing ...

Hey, brokerage owners & team leaders. Quick question:

What's the number one reason why somebody will join your firm as opposed to all the other firms in the marketplace?

If your first inclination is to say, "It's because we have the best commission plan," you've already lost.

If your whole strategy is based on what you're offering in terms of commissions to agents, you're going to lose because somebody is going to come in right behind you and offer an even lower commission split.

So commission-split warfare is a straight path to going absolutely broke.

This business is not about what agents really want.

If you look at the marketplace landscape in your market right now, I guarantee you the number one offices are not the cheapest offices.

You know who the number one offices are?

It's those offices that are showing agents a path to a higher transaction count (and this is the biggest thing you should focus on).

They're giving them a way to increase the number of transactions they'...

Hey guys, you’ve probably noticed in your market a lot of new construction when it comes to apartments. That’s common across the country right now. Tons of apartments coming online, tons of rental properties.

What’s happening is it’s putting pricing pressure into the rental market. I own rentals in my own small town here in southern Oregon, and we’ve seen pricing pressure here locally.

And what that means is that people that have rentals might be feeling a little bit under pressure, especially the higher-priced rentals.

So let’s assume somebody bought a home. They’ve got a mortgage, they’ve got taxes, they’ve got insurance, they’ve got a property manager to pay, utilities—all the costs associated.

So you’ve got to ask a pretty steep price.

And now the number of renters willing to pay their price has dropped, so they’re sitting vacant.

This is an opportunity for you to pick up listings.

Watch for those high-end rental properties in your market. Watch those rental websites. Watch ...

Hey, brokerage owners, team leaders, I’ve got a few questions for you:

First: What’s been your biggest sale ever at your company? Interesting question.

Second question: What’s been your biggest month ever for closing transactions, by volume and sides?

And then third question: What’s been your biggest listing month ever, by the total number of listings coming into your office?

Those three key performance indicators—you might call those your best records, right? Your highest achievements as a company are really a fun thing to measure your team against and say:

“Guys, I just did a little study.”

You’re talking to your team members in an office meeting.

“I just did a study. Here’s our biggest sale ever in the history of our company—and this is the agent who did it.

And then, “our biggest month ever at this company has been 32 transactions, 15 million closed.

“Our biggest listing month ever was this number.

“I want to set a goal for 2026, 2027 for us to hit a higher number—a highe...

Let me give you a quick, super simple thing that all REALTORS should do.

Once a week—maybe once a month at the very least—you should do the 24-hour report as a live report on your social feeds. It could be a Reel, could be a story.

But what is a 24-hour report?

It simply means you're on your hot sheet in the MLS, and you just read off the stats of the hot sheet. You're going to say something like this:

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“Hey, I just want to give you a quick update on what's happening with the market.”

It's been 24 new listings in the last 24 hours, 18 listings went pending, 32 have closed, and we've got 25 price reductions.

The market is really humming along. We've got a lot of great things.

I saw this really incredible buy come up that I'd love to share with you—if you're looking for a rental property, it looks incredible. We've got another one on a rural property that looks fun too, right on the river.

If any of you have a real estate need, I'd love to be somebody that you talk to. Give me a...

The late, great Lou Holtz had a way of speaking. If you’ve never seen him speak, I recommend you go check him out on YouTube. Incredible speaker.

But one thing he taught me was that the way people buy is they ask themselves three questions—the essence of these three questions.

First of all, can I trust you?

Can I trust you?

How are you showing that people can trust you? Online reviews. Written recommendations. Testimonials. Can I trust you? Number one question I have.

Second question is, are you good at what you do?

Are you good at what you do? How are you showing that? Are you showing that you're actually getting the job done, or are you getting what I call resistance from your own sphere of influence—not doing business with you or referring you on a regular basis?

Why would that be?

The reason is you're not showing them you're good at what you do. You're not saying, hey, I sold this. I got this pending. I'm out here working every day. I'm working, working, working, and you're...

Brokerage owners, team leaders—I know that you're recruiting every day because you're supposed to do that to build your business. I know you're doing it.

And when you're doing this, and you're setting aside one hour a day for recruiting, who are you targeting? Well, who you should be targeting is the people that are going to be the most receptive to your message.

And often, we just target the top producers in the market, or we target a certain group of people that has done this much production over this number of years.

But let me give you another target: “Gap Agents.”

What's a gap agent?

This is an agent who has not closed a deal in the last 90 days.

They have closed deals in the past. Maybe they've been a top performer. Maybe they were a consistent 3 or 4 or 5, 6, 8, 9 top producer.

But for whatever reason, in the last 90 days, they have not closed a transaction.

These folks will be much more receptive to having a conversation with you because they're looking to be rescued. T...

My brokerage owners and team leaders out there, I’ve got a question for you.

Have you ever thought about your business as having a hole, a gap, an area where your weak?

Maybe you’re not strong in riverfront property. Or maybe it’s multifamily, commercial properties, land, or condos—some area of the market where you’re underperforming in this category.

How do you fix that, and how do you fix it rapidly?

I’ll tell you the number one way to do this: Recruit into the gap

You can do this by identifying the top 10-20 agents in that niche in your market area. Then you give them a quick call or a text and say something like the following:

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“Hey, I was doing some numbers this morning. I saw that you’re the number one condo salesperson in this area for the last two years—congratulations.”

Or, “You’re in the top 20 of agents who signed the most land in our county last year. It’s incredible.

“And the reason I’m reaching out is because I want to develop that niche at our company. I feel li...

As a real estate agent, you have something in common with every single business owner in your community. Everybody from carpet cleaners, to candy store operators, to toy store owners, to clothing store owners — every one of you has something in common.

Here’s what you have in common: you all want to do more business.

As a small business operator, what you can do is tap into that. What I would suggest to you is you go through your entire sphere of influence today and you take a yellow highlighter out — maybe print it out — and put a highlight next to all the small business owners that you know. You know more than you think.

When you have that highlighter out and you highlight all those folks, the next step is to call them, reach out to them, text them, or stop by their business if it’s convenient and appropriate, and say this:

“Hey, you know what? I want to support a local business every single week, and I’d love to do a collab with you if you’re interested.”

A collab — what’s a co...

Hey guys, if you want to have a fantastic phone call with everyone in your database coming into December and January—right at the end of the year and the beginning of the new year—this is what I call the “Real Estate Tune-Up.”

We take our cars in for a tune-up every few thousand miles. We need to do the same thing with our database. The way you do that is by being direct and asking one key question.

Here’s the question.

“Hey, this is Jim. How are you guys doing? I’ve been thinking about you. I’m talking to everyone I know as we head into the new year, just on the business side, and I wanted to ask: is there anything you have on the horizon, real estate-related, for 2026 that I can help you with?”

That’s it. You just put it out there.

“Do you have anything going on in 2026, real estate–related, that I can help you with?”

You’ll be shocked by how many people say, “Actually, yes, we do. We’ve been thinking about something.”

Remember, about 5%—one in 20 people you talk to out in the...