A quick question for you brokerage owners and team leaders out there: do you eat your own dog food?

What do I mean? I mean this: that you're using the same systems that you're providing your own agents. So if you're giving them a certain CRM, if you're giving them a certain platform to use, if you're giving them a follow-up program, you're telling them to use social media, you're telling them to do video, you're telling them to have a YouTube channel, etc.

You have all these systems at your office. But are you using the systems that you're providing, and do you know them like the back of your hand? Can you train them on these tools? Are you an expert in it because you're eating your own dog food every single day?

When you do this at a high level, agents respect you because they want to be led by somebody that's at the front. They want to be led by someone else using the same systems.

And number two, you're going to be able to help them grow their own businesses.

The worst thing I'...

One thing I hear a lot this time of year from brokerage owners and team leaders is, “I’m looking at my budget and cutting costs to increase profit.”

Here’s my message to you: that’s fine. It’s good to be a controller. You don’t want expenses out of control.

But you can’t cut your way to profitability. You just can’t.

What happens is you start cutting services, cutting staff, cutting tools, and cutting resources. If there’s some fat to cut, great. But most of the time, you end up cutting things agents actually like.

You get so focused on creating profit for yourself that you create a whirlpool effect—a downward spiral—for the entire company.

Agents see services being cut, team members gone, staffing reduced, and tools taken away, and they think, “I’m going somewhere else.”

You lose an agent, and your profitability gets worse. Then another agent leaves. Then another. Pretty soon you think you need to cut even more.

You can see where this goes:

You cut yourself right out of busine...

Let me tell you a story:

I had a friend of mine that had cancer a while back, and I was at a garage sale and saw this book all about the Mayo Clinic. It had a story in there about the Mayo Clinic, a study of 400 patients the Mayo Clinic had served, and these 400 patients had had miraculous recoveries from cancer.

I thought, “Oh, this is a great book to give my friend.” So I got it and gave it to them. I was telling him about the story—it was absolutely incredible.

But what was interesting about this story of the cancer survivors was that the one thing they all had in common wasn’t their treatment plans or some crazy protocol.

They all believed that they would get better.

Every single one of them had a 1000% belief that they would survive—and they did. They had miraculous recoveries that no one could explain.

So why do I bring this up? How does this relate to real estate? It relates in that your belief about the market matters, and your approach every day matters. If you come into...

Brokerage owners, I want you to think about the last agent you lost. I know it’s tough — I’ve been there. Losing an agent feels like a gut punch, like getting kicked by a donkey. It hurts.

When you think about that last agent who left, I want you to answer a tougher question: why did they leave? What caused them to go to another firm?

Sometimes they get led down a garden path and think the grass is greener. But often, and this is hard to admit because our emotions get in the way, the real reason they leave is because we didn’t have a close enough relationship with them.

And I’ll tell you something: Friends don’t leave friends.

That’s the reality.

You need a closer bond with your agents individually. And then you need to help them grow transactionally. Start with the relationship, then move to helping them grow their transaction count.

The only reason people leave is because they’ve been promised a path to more transactions. It’s rarely about the commission plan. Sure, that can sp...

What’s the number one way to grow your real estate business over time?

I’ll tell you—it’s simple, but it might sound counterintuitive. Most agents are chasing things that scale fast: big lead generation systems, expensive marketing campaigns, or complex funnels. But the truth is, there’s one simple action every REALTOR on earth wishes they’d started from day one:

Add one person a day to your sphere of influence.

That’s it. One person a day. That small, consistent effort compounds massively over time.

Let’s break it down.

In an average year, there are about 220 working days once you remove weekends, holidays, and vacations.

The average American has around 27 conversations a day. Out of those, you only need to turn one into a new connection—someone who agrees to be part of your real estate group or newsletter.

You could say something like, “Hey, I’ve got a little real estate group where I send monthly housing updates, DIY ideas, and fun listings I come across. Would it be okay if ...

If we went through your SOI—your sphere of influence—I bet we’d find several people active on LinkedIn.

First question: are you on LinkedIn, and are you active there? You should be. But let’s set that aside and talk about what you can do on LinkedIn to really make an impact.

One of the easiest things you can do—something that takes just 10–15 minutes a week—is endorse a couple of people’s skills. LinkedIn makes this simple. You can say, “They’re great at marketing,” “They’re a strong presenter,” or “They provide excellent service.”

Whatever you truly believe they’re good at, endorse them.

Once you’ve endorsed their skills, let them know. Send a quick text or LinkedIn message:

“Hey, I took a minute today to endorse a couple of your skills. I’m doing this for a few friends. Just wanted to let you know. Hope you’re having a great day!”

That’s it. No ask. No expectation. Just a feel-good connection and a little gift they weren’t expecting. You’re being the Go-Giver, leading with valu...

As a recruiting coach, one of the things I hear most often is, “Jim, I’d love to recruit experienced agents every day like you recommend, but I just don’t have the time. My schedule is already stretched too thin.”

I get it. As brokerage owners and team leaders, we’re all busy. But here’s the truth: We can’t control time. If we could add two hours to the day, that’d be great. But since we can’t, the real focus has to be on self-management, not time management.

And self-management comes down to priority management.

The number one priority for every brokerage owner in America should be recruiting experienced agents every single day. Until you gain control of that, your company won’t grow.

Here’s the magic of self-management: if you want to start doing something important—like dedicating one hour a day to recruiting—that means you have to stop doing something else.

So the real question is: what are you willing to stop doing that isn’t leading to results?

Recruiting daily is the singl...

When you step into the role of recruiter for your team or office, you have to shift gears. You likely came from production, where you were a top agent and a confident salesperson. Talking to buyers and sellers felt natural.

But then you put on the recruiter hat, and suddenly making that first call to a potential recruit feels daunting—like the phone weighs a thousand pounds. It feels awkward and uncomfortable. Why is that?

It’s because you don’t have the skillset yet. Confidence comes from competence, and competence comes from learning and practice. The good news is you can develop those skills by getting coached and learning from others who’ve been where you are. We’ll share some tips and tools to help with that in a moment, but first, let me give you something to think about.

If you’re serious about growing your team or office, you need to commit at least one hour a day to recruiting. Without that, your business is at risk.

Here’s where many people get stuck: they think they can ...

What if your next transaction is embedded in your current transactions? This is such an easy concept but often overlooked by many agents. Every escrow you have is a pathway to more escrows. Let me share three key strategies to help you leverage this opportunity.

First, introduce every single person you're in escrow with to your VIP program. You might say, "I don’t have a VIP program." Well, you need to start one. A VIP program simply means telling your clients:

"Now that you’re my client and we're closing this transaction, I’d like to invite you to my VIP club. Here’s how it works: If you hear someone thinking about doing real estate business and refer them to me—even if they don’t close—that act alone makes you a VIP. As part of the VIP club, you’ll get access to special events throughout the year, quarterly prizes, and a grand prize at the end of the year. Plus, for every referral you send, you’ll receive a small gift from me."

Your VIP program can look however you like, but the k...

Hey guys, what is your power base number? This is an essential number that every REALTOR should know. Your power base number is simply this: if I take my database size — and you should know your database size, whether it’s 195, 232, or 182 — you should know that number. If you don’t, you’re not in control of your business (which is a whole other conversation).

Let’s assume you do know it. Let’s say your database size is 232, and you closed 22 transactions last year. If I divide one into the other, 232 divided by 22, it tells me that for every 10.5 people in your database, you’re averaging one closed sale.

That’s your power base number.

You can use that number in a few ways. For business planning, you can say, “In 2025, I don’t want to close 22 transactions; I want to close 30." Since you know your power base number (closing one transaction for every 10.5 people), you can calculate that 30 times 10.5 equals 315.

Now, you can say, "I currently have a database of 232, but I need 315 t...