Hey guys, when you look at every real estate market in America as a broker-owner leader, you can probably agree with me that there's only one #1 brokerage in every market.

Now, today, it may be you, or it might not. Odds are it's not. So if we're not number one, sometimes we can say to ourselves, "Geez, how am I going to attract agents if I'm not the top dog in the market?"

We need to change the narrative.

What do we do to change the narrative? We got to reframe what people are looking at.

So I'm going to give you an example of that:

When we are talking about our firm, instead of just focusing on who sold the most, who listed the most, who painted the most, which is what agents get caught up in, brokerages get caught up in reframing the narrative.

For example, by saying, "Hey, let's look at a couple of other metrics of how we can evaluate companies in the marketplace."

Maybe it's the number of years the broker has been a broker. I'm 36 years in the business. Not a lot of people ...

What's the number one motivator for someone to move from Company A to Company B? It's not the commission plan, so get that out of your head.

The answer is this: the reason I'm going to move from Company A to Company B is because I believe Company B can help me close more transactions.

Transaction count is the number one motivator for all agents. Yet, when I talk to most brokers and ask them to list the top five reasons someone should join their firm, the first things they often mention are: "We've got a great culture here. It's a family organization really connected to the community. People just trust each other. We've got a great staff."

These are all fantastic qualities, but let me tell you what that is: soft value.

Soft values are what keep agents at your company. People love to work at places with great culture, a charitable spirit, an open-door policy, and strong support staff.

But soft value isn't what moves an agent from Company A to Company B.

What moves agents is one thi...