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How to Reset Unrealistic HGTV-Inspired Buyer Expectations (And Win The Sale)

 

Do you think your buyers have unrealistic expectations about the homes they’re seeing because of TV shows about housing, fixing up, and flipping?

The answer is absolutely yes.

In fact, 73% of homebuyers have unrealistic expectations based on their TV viewing habits.

So, what can we do about it? We can either do nothing and have them feel disappointed every time they walk into a house, or we can reset their expectations and shift their mindset. Here’s how we do it.

Many of us are already using buyer questionnaires before meeting with clients—sent via text, JotForm, or Google Forms. These questionnaires help us understand their needs. One useful question to add could be:

"Do you watch reality TV about housing? If so, what are your favorite shows?"

When you get this feedback, it gives you insight and lets you address the issue during your first meeting.

For example, in your buyer presentation, you might say:

"Hey, I noticed you like to watch reality TV about housing....

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The #1 Secret to Recruiting Top Agents: It’s NOT What You Think!

 

What's the number one motivator for someone to move from Company A to Company B? It's not the commission plan, so get that out of your head.

The answer is this: the reason I'm going to move from Company A to Company B is because I believe Company B can help me close more transactions.

Transaction count is the number one motivator for all agents. Yet, when I talk to most brokers and ask them to list the top five reasons someone should join their firm, the first things they often mention are: "We've got a great culture here. It's a family organization really connected to the community. People just trust each other. We've got a great staff."

These are all fantastic qualities, but let me tell you what that is: soft value.

Soft values are what keep agents at your company. People love to work at places with great culture, a charitable spirit, an open-door policy, and strong support staff.

But soft value isn't what moves an agent from Company A to Company B.

What moves agents is one thing:...

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